It’s now quicker and easier for Council tenants across the city to manage their rent accounts. Please see information below.
Housing Online to save tenants time
Housing Online has been developed on the Council website to allow tenants to be able to manage their rent accounts online.
Tenants can already make rent payments online but Housing Online give tenants more control as they are now able to check their balance, recent transactions and statements, view their payment schedule and update personal information such as contact details, without having to contact the rent teams on the phone or via hubs.
At a time when more of us need to stay at home during the current health emergency, there’s never been a better time to sign up for an online account. Signing up is quick and easy – a tenant will need their person reference number and an active email address.
If they do not know their person reference number, they can email HousingOnlineHelp@cardiff.gov.uk providing their full name and address and the team will send their person reference number to them by post.
If you are a Council tenant and you haven’t signed up for a Housing Online account, do it today! Visit